Technology delivers a superb FIFA 2010

As the vuvuzelas die down and everyone goes back to their routine, Dilbagh Gill, head of sport business and FIFA executive relationship at Mahindra Satyam, an Indian-based systems integration firm, has an interesting way of looking at the role of technology at the just concluded football bonanza.

He says technology and IT services are like the goalkeeper in football. No one seems to remember the goals the keeper saves. And the less you hear about the technology behind the event, the back office operations that keep the pictures flowing, the networks running and the communication alive, the better -  it means technology is playing its role effectively.

That could never be so true. One of the unsung heros of the FIFA World Cup 2010 is technology. This is from the event management system that Mahindra Satyam built from the bottom up, the live streaming of matches on the Internet, the social media activities in twitter, facebook and myspace to the crisp pictures that beamed on television sets across the world and watched by millions of football enthusiasts.

For instance, can you remember those overhead pictures that gave you a birds-eye view of the pitch? That was one of the newest innovations in broadcasting at the world cup. The tension cable-harnessed camera dubbed the "Spidercam" was making its World Cup debut. The Spidercam is normally suspended 20 meters above the pitch and capable of being pulled back and forth to provide live, overhead images. This camera was used at four of the 10 tournament venues in South Africa.

The 2010 World Cup?s television coverage used a standard 30 cameras for each match, four more than during the 2006 tournament in Germany, and included two ultra-motion cameras that can record up to 1,000 frames per second to dramatically slow down the action for replays.

Twin-lens 3D cameras were also used at every game, along with "steadicams," which are fitted to the bodies of film crewmembers, and crane-operated cameras at pitch-level. Important matches got two additional cameras: one mounted on a helicopter and a Spidercam. 

Then, the logistics and successful delivery of the event was totally hinged on technology and this is where Gill and his team were involved in. The event management system that Satyam built had several mission critical systems, relating to accreditation, volunteer, event staffing and transport. All these are critical to a delivery of any such event.

Satyam were also responsible for installing a private network connecting event locations, FIFA delegation, staff, the organizing committee and media personnel, as well as claiming oversight of the deployment of IT related equipment. They managed and tracked over 33,000 assets worth a billion dollars, which were loaned to FIFA for the 2010 bonanza.

So, like Gill, I tend to agree that technology is and maybe should remain the hidden hand in delivery of such high quality events ? business or sporting. How I wish FIFA could actually go a step further and utilize this rich technology to assist in curbing refereeing errors. But that?s a story for another day.

As for now, it is my hope that the local organizing committee of the Senior Africa Athletics Championship, which kicks off later in the month will have picked some lessons from the FIFA 2010 experience and that again, technology will deliver another superb experience. This time, in Nairobi.

Let's forget e-Government and embrace m-Government

With mobile device penetration hugely outstripping computer penetration and the increased uptake of mobile Internet in the region, mobile services are quickly emerging as the new frontier in public service transformation. This in essence makes public services more accessible and citizen-centric by extending the benefits of remote delivery of government services and information to those who are unable or unwilling to access public services through the traditional Internet.

This emerging trend in public service delivery, or as fondly referred to as m-Government, is part of a broader phenomenon of mobile-enabled development (m-development) leveraging the mobile revolution to enable development impact.

m-Government takes public services and makes them available via mobile devices such as mobile phones and PDAs, bypassing the need for traditional physical networks. As more advanced mobile devices become more common, and faster rates of data transfer become possible, more useful and higher value-added mobile services will be possible and expected from all levels of governments (especially municipal), in different areas and sectors.

In the last two years, we have seen the public sector coming up with innovative mobile applications. Simple Short Message Services (SMS) database queries have made a huge impact saving people time, money and long journeys to government offices. For instance parents who had children who sat the Kenya Secondary Certificate Examination, could get the results of their by sending a simple SMS from their mobile phone to a designated number and get the results instantly.

The same service has been extended to many other departments including the immigration department where one can query the status of their passport application; one can also get information on their voting status through a similar service from the Interim Independent Electoral Commission (IIEC).

A recent study commissioned by the Kenya ICT Board and conducted by TNS Research International indicated that 45% of Internet users in Kenya access it through their mobile phones. What this means is, we have the potential to make e-Government more inclusive if we choose to use mobile devises as the delivery channel. And this is especially so in the Government to Citizens (G2C) realm of e-Government.

And with the increased numbers and the sophistication in mobile applications witnessed in the region lately, there is no doubt that at the G2C level, m-Government will have a bigger impact than e-Government. This in itself is a good thing, as it brings government services not just closer to the people but personal and everywhere.

From a governance point of view, deploying m-Government should be part of the larger government transformation programme. This can then be used to strategically broaden public service access and impact on its citizenry. Its implementation should involve the utilization of all sorts of wireless and mobile technologies, services, applications and devices. for improving the benefits of the parties involved in e-Government including citizens, businesses and all government units.

Granted, there are already m-Government services in some ministries, but these again are outcomes of "successful accidents" than planned deployments. It is my considered opinion that the Government should spend at least 50% of its technology budget in developing and deploying m-Government applications, this will result in increase and efficient access to public services and a happy tax paying citizenry.

IIEC shows m-Government at work in Matuga

The Interim Independent Electoral Commission (IIEC) has done it. They have effectively demonstrated the use of mobile technologies in public service delivery, in technical terms – m-Government. This is what this column has in the past advocated for as the best way forward for an inclusive public-centric service delivery.

Just over five hours after the closing of the 101 polling stations in Matuga, the tallying center at Matuga Government Training Institute had already received about 50% of the results thanks to the newly implemented National Election Management System, which allows for electronic transmission of polling station results.

This to me is the sign of maturity of mobile technologies to handle mission critical and sensitive national tasks. On interesting facto about the system used by the IIEC is that its locally developed and, therefore, customized to the specifics of the requirements of the IIEC.

Unfortunately, this technological innovation is stranger to the existing election laws, which require that the results have to be confirmed by the submission of the infamous Form 16A. This means that the results that have been received will only act as provisional results until the said forms are submitted and approved by the Commission.

So, we still have some work to do. With this success, its time therefore that the law is changed to allow for the submission of an electronic version of Form 16A enough documentation required by the Commission to declare the office results of a polling station. When that happens then we can expect instant official election results as they stream into the big screens at the tallying centers.

But when you look at the application used to transmit the results, its actually a digitized Form 16A. It has all the details that are required by law to be included in the form. The fields included in the form include the number of votes cast, the number of spoilt votes and the number of valid votes per candidate.

Like in many other legal environments, the acceptability of electronic records as authentic documents that can stand the test of time has been growing. We have seen, the admissibility of electronic records such as spreadsheets and emails and even SMSs in court as evidence. This means we are ready to move to the electronic space and do all that we do in the physical world electronically with all legal certainty.

So with this showing in Matuga, I am sure even the techno-phobs out there are convinced that that’s the way to go. The onus is now on the IIEC to move to the next level and implement the system nationwide. I am not sure how ready they may be in terms of infrastructure acquisition and system ability, but it would have been a good thing to test this system in a live environment during the August 4^th referendum.

Having used the system in Mugirangu and now in Matuga, I am certain the bugs that could have been in the system have since been removed with enough time to clean it further should there be need to, to have seamless technology enabled referendum results transmission system. So, a double thumbs up to the IIEC and congratulations to the Matuga MP Elect, Hon Chirau Ali Mwakwere.